Uncommon Gem

FAQ's

Frequently Asked Questions

When you support Uncommon Gem Collection, you’re not just buying clothing—you’re investing in something meaningful.

Every piece is thoughtfully created, not mass-produced. It’s designed to make you feel confident, seen, and different in the best way.

Behind this brand is a dream—built on passion, purpose, and the courage to create.

Your support helps turn that dream into reality. It allows us to keep creating, keep growing, and keep offering something truly special.

Because when you choose Uncommon Gem, you’re choosing more than fashion.

You’re choosing individuality, intention, and impact.

We are a proudly South African online store, based in Bloemfontein, Free State.

Yes, we do.

You can purchase a gift voucher directly from the voucher section on our website.

All items are made to order.

Production takes 7–10 business days before your order is dispatched to the courier.

This approach allows us to reduce fabric waste and create each piece with care.

A detailed size chart is available above the Add to Cart button.
 
•Measurements are provided in centimeters
•If you’re unsure, feel free to contact us—we’re happy to assist you
Our garments are made from delicate fabrics.
 
We recommend:
 
•Hand washing
•Avoiding harsh detergents
•Air drying
 
This helps preserve the quality and longevity of your garment.

Shipping typically takes 3–5 business days, depending on your location within South Africa.

Yes, you can.

Once your order has been handed over to the courier, you will receive an email with your tracking number.

If no email address was provided, we will send your tracking details via Instagram or Facebook DM.

We accept returns only if the garment arrives damaged (e.g. torn fabric).
 
To qualify:
 
•You must contact us within 5 business days of receiving your order
•The item must be in its original condition
 
Unfortunately, we cannot accept returns reported after this period.
 
Please note: Returns are not accepted on sale items.

Customers are responsible for all return courier costs.

Each item is made to order, we do not offer cash refunds.

If a return is approved (e.g. incorrect measurements), you will receive a store voucher.

No refunds or vouchers are available on sale items.

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